For Dog Boarding/Doggie Day Care
Q: Do you need to see proof of vaccinations?
A: Yes we need to check your dog has had all necessary vaccinations, health checks, wormed and flea treatment carried out.
Q: Will you exercise my dog whilst in your care?
A: Yes we will exercise your dog at least one hour per day. They will also have the run of the garden and lots of interaction with our family dog.
Q: How many dogs do you care for at one time?
A: We will only accept one dog at a time which provides a calmer environment for your pet. We like to ensure they are settled nicely into our home and mix well with our family dog.
Q: What do I need to provide for my dog during their stay?
A: We ask owners to provide bedding, special toys, chews, food/water bowls, food/treats and lead. Please provide any other items which will make your dog more comfortable and feel at home.
Q: Will my dog be walked on or off the lead?
A: Your dog will be walked on the lead unless you provide us with permission to walk them off the lead. They must be able to recall well when taken off the lead.
Q: Where do you walk the dog?
A: We have a selection of local parks where your dog will be walked and able to interact with other dogs, to run and play.
Q: Would FluffyPaws collect and return my dog to my home?
A: Please be advised that we ask clients to drop their dogs at our premises and to also collect their dogs at the end of the day. These times will be arranged and discussed at the initial consultation meeting.
Q: What if I need to cancel a booking that is no longer required?
A: For Dog Boarding - A 50% non-refundable deposit is payable when your booking is made. If you cancel more than 30 days before date of commencement no further charges will be applicable. Between 7 and 30 days a further 25% is due (total 75%). If you cancel within 7 days of commencement the remaining 50% will be payable.
A: For Day Care - Please allow 24 hours notice if you need to cancel a day care.
If cancelling a day care for Monday please notify me on the previous Friday so that the place can be offered to another dog over the weekend. Failure to give 24 hours notice will result in a full days charge.
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The Essentials
A: Yes. Our FluffyPaws Service Agreement covers basic legal issues to protect both you and us. We will complete the form together at the initial consultation meeting.
A: We would prefer cash or cheques (made payable to Mrs. J. Tregale). We will require a 50% deposit which we will collect at our first consultation. The remaining balance will be paid at the end of the contract.
Q: What if my pet becomes ill?
A: We will endeavour to make contact with you to gain authorisation prior to engaging in any veterinarian services.
Q: Are you insured/CRB checked?
A: Yes, FluffyPaws are fully insured, Licensed and CRB checked. We also recommend that you have pet insurance.